Effective Date: October 21, 2026
At Pro Sport Brand, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, you may request a return under the following policy.
1. Return Period
We accept eligible returns within 30 days of the delivery date.
To initiate a return, please contact us at support@prosportbrands.com within 30 days of receiving your order.
2. Return Eligibility
To qualify for a standard return, merchandise must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase or an order number.
Products that have been used, damaged through misuse, or returned in a condition that prevents resale may not qualify for a standard refund.
These condition requirements do not apply in the same way to products that arrive damaged, defective, or incorrect.
3. How to Request a Return
Before shipping any merchandise back to us, customers must request return authorization.
To begin a return:
- Email support@prosportbrands.com.
- Include your order number and the item you wish to return.
- Briefly explain the reason for the return.
- Wait for our return authorization and shipping instructions.
- Package the merchandise securely and ship it to the return address provided.
Please do not return merchandise without first receiving return instructions.
4. Return Shipping Costs
For standard returns, customers are responsible for return shipping costs.
Original shipping charges are nonrefundable for standard returns.
If merchandise arrives damaged, defective, or incorrect, Pro Sport Brand will cover reasonable return shipping costs and provide instructions for returning the item, if a return is required.
We recommend using a trackable shipping service for standard returns, as we cannot confirm receipt of packages that do not reach our return facility.
5. Refund Amounts
For eligible standard returns, customers will receive a refund of the full product purchase price, excluding original shipping charges.
For merchandise that arrives damaged, defective, or incorrect, customers may receive a full refund, including original shipping charges, with return shipping covered by Pro Sport Brand.
Refunds will generally be issued to the original payment method.
Any applicable taxes will be refunded as required by law.
6. Refund Processing Time
Once we receive your returned merchandise, we will inspect it to verify return eligibility.
Approved refunds will be processed within 5–10 business days after receipt and inspection of the returned merchandise.
Your bank or credit card provider may require additional time to post the refund to your account.
We will notify you if a return does not meet our eligibility requirements.
7. Damaged, Defective, or Incorrect Merchandise
If you receive merchandise that is damaged, defective, or different from what you ordered, please contact support@prosportbrands.com as soon as reasonably possible.
Include your order number, a description of the problem, and photographs if available.
We will review the issue and arrange an appropriate resolution, which may include a replacement or a full refund.
For qualifying issues, Pro Sport Brand will cover reasonable return shipping costs if we require the merchandise to be returned.
8. Exchanges
If you would like a different size, color, or product, please contact support@prosportbrands.com to discuss availability and return options.
Exchanges are subject to product availability. Where a direct exchange is unavailable, you may return eligible merchandise under this policy and place a new order.
9. Missing or Lost Shipments
If your order has not arrived or the carrier reports that it may be lost, contact support@prosportbrands.com with your order number.
We will review the shipment information and work with the shipping carrier to investigate and determine an appropriate resolution.
10. Nonreturnable Merchandise
Merchandise that has been used, worn, improperly handled, or damaged after delivery may be ineligible for a standard return.
This restriction does not affect returns involving merchandise that was damaged, defective, or incorrect when delivered, or any rights provided under applicable law.
11. Consumer Rights
This policy does not limit or replace any rights or remedies available under applicable federal or state consumer protection laws.
12. Contact Information
For return authorizations, refund questions, damaged merchandise, or other order-related concerns, please contact:
Pro Sport Brand
Email: support@prosportbrands.com
Website: https://prosportbrands.com